Your privacy is our responsibility

Welcome to jjok. This privacy policy ("Policy") describes our commitment to protecting and managing your personal information. By using our platform, you agree to the terms of this Policy. Your trust is invaluable to us, which is why we always operate with full transparency.

In this Policy, "we", "our", or "jjok" refers to the entity operating this platform. "You" or "user" refers to any person who visits our website or creates an account.

1. Scope of Data Collection

We collect the information necessary to provide our services to you. This information falls into two main categories:

1.1 Information You Provide Directly

When you register with jjok or use our services, you are required to provide the following information:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• Residential address
• National ID card or passport number (for identity verification)
• Financial information: bKash, Nagad, Rocket, Upay, or bank account details (for transactions)
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, the following information is automatically collected through technical means:

• IP address and device type
• Browser type and version
• Visit time and page details
• Information obtained from cookies and similar tracking technologies
• Transaction history and gaming activity

2. Purpose of Data Use

jjok uses your information only for specific and legitimate purposes. Details are provided below:

2.1 Service Operation and Improvement

• Creating and managing your account
• Processing deposit and withdrawal transactions (via bKash, Nagad, Rocket, Upay, or bank transfer)
• Managing bonuses and promotions
• Resolving technical issues on the platform
• Improving service quality and developing new features

2.2 Security and Compliance

• Identity verification and age confirmation
• Preventing fraud, money laundering, and other illegal activities
• Enforcing responsible gaming policies
• Complying with applicable laws and regulations

2.3 Communication

• Contacting you for customer service and support
• Sending important account-related notifications
• Sending promotional communications subject to your consent

3. Disclosure and Sharing of Data

jjok does not sell your personal information to third parties. However, limited disclosure may occur in specific circumstances:

3.1 Service Provider Partners

We work with trusted third-party organisations to operate our services, such as payment processors (bKash, Nagad, Rocket, Upay, and banks), IT service providers, and cloud hosting companies. These partners operate under strict confidentiality agreements and are granted access to data only to the extent necessary to provide their services.

3.2 Legal Obligations

Where disclosure is required as part of a court order, government directive, or legal investigation, we are obliged to comply in accordance with applicable law. In such circumstances, we always disclose only the minimum information required.

3.3 Business Transfer

In the event of a future business merger, acquisition, or restructuring, your information may be transferred. In such cases, you will be notified and your rights under this privacy policy will remain in effect.

4. Data Security Measures

To ensure the security of your information, jjok uses industry-standard technology and practices:

4.1 Technical Security

• SSL Encryption: All data transmitted on our website is protected by SSL (Secure Sockets Layer) encryption.
• Data Encryption: Sensitive information such as financial details is stored using strong encryption algorithms.
• Firewall and Intrusion Prevention Systems: Active security measures are maintained to prevent unauthorised access.
• Secure Servers: Your information is stored on secure servers in a controlled environment.

4.2 Organisational Security

• Only authorised personnel are granted access to the data they need
• Staff receive regular training on privacy
• Security measures are regularly reviewed and updated
• Procedures are in place for rapid response to security incidents

Please note, however, that no method of transmitting information over the internet is completely secure. We strive for the highest level of protection, but complete security cannot be guaranteed.

5. Cookie Policy

The jjok website uses cookies and similar technologies. Cookies are small data files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Essential for the website to function correctly. The site cannot operate without them.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Help improve the service by analysing user behaviour on the site.
• Security Cookies: Used to detect and prevent fraud.

5.2 Cookie Control

You can control or disable cookies through your browser settings. Please note, however, that disabling essential cookies may affect some functionality of the website.

6. Data Retention Period

jjok retains your information only for as long as necessary. Generally:

• Active account data: for as long as the account remains open, and then for as long as legally required
• Transaction records: for the period required under financial regulations
• Security logs: generally retained for a specified period
• Closed account data: deleted after legal obligations have expired

After the specified period, data is securely deleted or anonymised.

7. Your Rights

You have the following rights regarding your personal information:

7.1 Access and Correction

You can view the information stored in your account at any time and correct it if it is inaccurate. Most information can be updated directly from your account settings.

7.2 Request for Data Deletion

In certain circumstances you may request the deletion of your data. However, if legal obligations apply, it may not be possible to delete all information.

7.3 Objection to Processing

You may object at any time to the use of your information for marketing communications. Every marketing email includes the option to unsubscribe.

7.4 Data Portability

You may request a copy of the information you have provided in a commonly usable format.

To exercise these rights, please contact our support team.

8. Protection of Children and Minors

jjok is for users aged 21 and above only. We do not knowingly collect personal information from minors. Age is verified at the time of registration and identity documents may be requested if necessary.

If any minor's information has been collected inadvertently, it will be deleted immediately upon notification and the associated account will be closed.

9. International Data Transfers

Our servers and partner organisations may be located in various countries. As a result, your information may be transferred to and stored outside Bangladesh. In such cases, jjok ensures that the organisations concerned maintain equivalent data protection standards and that your information is protected through appropriate agreements.

10. Response to Security Breaches

In the event of a data security breach, jjok will take prompt action:

• First, contain the incident and attempt to minimise the damage
• Determine the scope of the breach
• Notify affected users in a timely manner
• Inform the relevant authorities where applicable
• Take preventive measures to avoid recurrence in the future

11. Third-Party Links and Services

The jjok platform sometimes makes use of third-party services and technologies (such as payment gateways). These third parties have their own privacy policies and are responsible for how they manage data. We verify their security standards before working with them.

12. Policy Changes and Updates

jjok may update this privacy policy from time to time. When changes are made:

• The "Last updated" date at the top of this page will be changed
• For significant changes, you will be notified by email or through the website
• Continuing to use the service after a change has been made will be taken as acceptance of the new policy

We therefore recommend reviewing this page regularly.

13. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. The jjok support team provides assistance in both Bengali and English around the clock.

We take your complaints seriously and will do our best to respond as quickly as possible after a proper review.